Question 1

Arrival & Check-In

Accepted Answer

• Please arrive at least 10 minutes early to the studio.
 • Upon arrival, check in with the instructor before class begins.
 • Classes start promptly at the scheduled time. Late arrivals may not be admitted, and sessions will end at the original time.

Question 2

Medical Considerations

Accepted Answer

• Clients must notify their instructor of any medical conditions, injuries (past or present), pregnancy, or medications that may require exercise modifications before the start of class.
 • This ensures your safety and allows us to tailor your session effectively.

Question 3

Studio Etiquette

Accepted Answer

• Please avoid using body creams, oils, sunscreen, or lotions before class, as these can damage the equipment.
 • Wear clothing free of zippers, sharp edges, or metal parts, and remove accessories before class.
 • Respect the space and maintain a professional, mindful environment at all times.

Question 4

Class Minimum Policy

Accepted Answer

• Group classes require a minimum of 2 clients. If the minimum is not met, the class may be cancelled.
    • You will receive an initial text message warning 6 hours prior to the class start time if fewer than 2 clients are registered online.
    • Classic Pilates PR reserves the right to formally cancel the class and notify registered clients 2 hours before the scheduled start time if the minimum is still not met.
    • While this is rare, in the event of a cancellation, your session will be immediately credited or refunded.

Question 5

No-Show & Cancellations

Accepted Answer

If you cannot attend, please cancel in advance to allow another client to take your spot.

No-shows (absence without cancellation) will result in:
 • Deduction of 1 class from your package, or
 • Drop-in fee charged for clients paying per class.

Question 6

Travel Policy

Accepted Answer

• Clients may place their package on hold for up to 4 weeks within a year for travel reasons.
 • Advance notice is required to activate this hold.

Question 7

Payment Policy

Accepted Answer

• Payment is required to reserve your spot. No sessions will be provided without payment.
 • Accepted methods: check, credit or debit card.
 • Unused classes will not roll over once the package expires.

Question 8

Instructor Absence

Accepted Answer

If the studio cancels a class due to instructor illness, travel, or vacation, that class will be credited in your next package.

Question 9

Communication

Accepted Answer

All important studio updates and notifications are sent via WhatsApp. Please check messages regularly, as this is our official communication channel.

Question 10

Philosophy Reminder

Accepted Answer

Classic Pilates PR is a professional Pilates studio, not a rehabilitation center.

We work with individuals who are ready to move with purpose and commitment, both to themselves and to the practice. Responsibility and consistency are essential to your progress.

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